CBD Movers AU

I had a very disappointing experience with this company during my recent move. From the start, they were unprofessional both in how they handled the move and in their communication with me.

First, I received a call full of unnecessary questions, seemingly aimed at justifying a $65 charge for the call itself—before any contract was signed.

They charged me an additional $150 for handling my brand-new side-by-side fridge, after I had already explained its size and expected it to be moved with care. But, unexpectedly, the movers were clearly not experienced in handling such appliances, and they badly damaged my fridge with many dents and damage on my brand new fridge.

Even worse, despite being told that my items would be covered by insurance, when I raised a claim, they rudely accused me of providing false information and claimed that my fridge was already damaged—which is completely untrue. Their customer service was rude in their email responses, and they offered a $100 compensation, despite the extra charge I paid for careful handling and badly damage to my fridge. I declined this offer, as I believe professionalism and respectful treatment of customers are more important.

I do not recommend this company. If you value your belongings and expect respectful, professional service, I strongly suggest looking elsewhere.

Move size: 3 Bedroom Home Service cost: $1400

Stay away from CBD movers. They are cheaters and manipulating customers. I'm a victim. I booked their service 1 month in advance and paid advance amount for a big truck. The booking time was 10 am to 2 pm. I waited till 2 pm, but the truck didn't arrive. When ever I contact them, I was told that wait for the truck, the moving staff are still with previous job. After 2 pm, they contacted me and said they can send small truck and the small truck arrived at 3 pm. I had booked a cleaning service to clean my house at 4 pm before vacating it. They ruined by day and all plans.

Move size: 4 Bedroom Home Service cost: $1500

2 men booked to move items complained so much about everything!

7-9am time slot. I asked for preferred time 8:30 and was assured it should be ok.

I was told I’d get a call 30mins beforearrival (I didn’t). I called head officearound9am and was told 15mins. They arrive late at 10am.

They took their own sweet time walking.

1 guy seemed shocked about the work on arrival. Details that had already been agreed upon and should have been conveyed to him from head office. Unprofessional.

While removing my mattress, the construction workers nearby yelled out their 8.5 tonne truck wasn’t parked properly and was rolling down the street.

I told them to rescue their truck quick and held my clean, king size, 10 month old mattress

which now got dirty on the ground. They took ages to come back to retrieve the mattress.

I say the truck attempting to park and rolling again. Finally they parked it a bit further down the street. When enquired they said the brake was not working properly.

Finally, they took the mattress and again hadn’t come back. I found them discussing something behind the truck and my mattress was leftstood up against the truck but touching the street, getting dirty again!!

No sense of duty of care with items.

I then asked what the problem was and I was told they were cancelling the job and the company would send another truck. I asked why and they said they had too long to walk and the steps were inconvenient and if I wanted the mattress to be clean, I had to wrap it completely. Well I didn’t expect to have it on the ground did I?

They spoke as if I was inconveniencing them

The company rebooked for the next time slot but that didn’t work for me. During a stressful time, this is the last thing I needed.

I explained I’m on a timeline here. They offered to discount me $5 ph (what a joke) then $10ph which still isn’t good enough. I was told that is the best they could do. I said I would book with another company and the phone call ended.

After booking with another company, I received an email and msg from CBD movers about a refund of the call out fee $60.

I do not recommend doing business with CBD Movers.

Move size: 2 Bedroom Home Service cost: $510

This is definitely the worst company I have ever dealt with - I would give negative stars if I could, this whole company is dodgy, dishonest and completely unethical. They completely lied about the fact that we physically saw them do damage with our own eyes and even lied about us not bringing it up with the movers before they left, when he was the one to instruct me to email the company himself! I realised they overcharged me half an hour and in response they tried making up false times of when they carried out the job until luckily I was able to provide proof, otherwise they would’ve kept my OWN money.

Don't fall for any fake reviews, amongst these are the real 1 star's who we share the same boat with.

They pretend to respond to negative reviews in a nice way as if they are happy to assist, but when they are responding in private emails, all they do is deny and are blatantly dishonest.

Extremely dissatisfied with the whole experience from start to finish. After reading through endless reviews like mine, I truly hope less people use this company as it is sad to see innocent consumers get conned.

Pay a bit more for a legitimate service elsewhere, do not go through the stress, time, money and effort with this shocking company.

Move size: 2 Bedroom Home Service cost: $530

**** DO NOT USE !!!!*******

If I could give 0 stars, I would!!! Please take note of the bad reviews, THEY ARE LEGIT. I should have checked them!

We had a 4 hr slot booked from 10am-2pm on 01/09/2023. The 2 men rocked up 5mins late and proceeded to assess the furniture. From the minute they started loading, we knew we would have issues. One of the contractors constantly taking phone calls, making the move take longer. They proceeded with loading items in a weird order and ended up needing 2 trips and they failed to take the most important items in the house on the truck, no skill whatsoever! Once at our new premises, they unloaded boxes, stacking FRAGILE listed boxes upside down and other heavy boxes on top. They broke 3 item or furniture, most importantly being the dining table, in which 2 of the legs were snapped off and is now unusable, we even have a part of one of the movers in a photo with the damage! This damage was reported to the movers at the time and they took photos and tried to fix, unsuccessfully! The office rang just before they closed the office, asking about moving a pool table which was not moved at the time, in this phone call i started to explain the dissatisfaction, please note we hadn't even known of the damaged items yet as they hadn't shown up yet to unload, the person i spoke to advised of the complaint email "support@cbdmovers..." and when I explained that I would be making a bad review, he asked me to email and not put the bad review, I advised that no, I will not just excuse this and will be putting a bad review in, and the guy on the phone sounded very concerned. Once the damage was noticed and reported, I proceeded to make a complaint on 05/09/2023, the reply email sent to me once "investigated" is appalling! They have not taken any chance to reconsile the issues, only acknowledge it. They had apparently asked the contractors in which the contractors have lied and said there was no damage and no reporting done. I explicitly made sure to state to both movers of the dissatisfaction at the time but was threatened that if we didnt pay, they wouldnt unload. The movers were on the job from 10am-9.30pm!!! That was well over $2000! The way they word pricing is stupid too, you will pay $160 per hour! To boot, the website for complaints does not allow for details information either. Just an excuse not to make proper claims! Horrific service and company... I repeat, DO NOT USE !!!!!!

Move size: 4 Bedroom Home Service cost: $2000

I am a seasoned home mover and these guys were the worst I've ever seen. Very slow, lacked initiative in terms of moving large items through appropriate doorways etc. Threatened to call off the job when I questioned the pace they were working at and later claimed I had been abusive and threatening, then last of all damaged my leather lounge by putting a hole in the leather which they refused to accept liability for. Awful experience, shocking!! DO NOT USE UNDER ANY CIRCUMSTANCES

Move size: 3 Bedroom Home Service cost: $525

Prior to be hospitalised for blood poisoning I gave my new boss the wrong bank account. OZZIEE MOVERS(aka CBD MOVERS)happens to be the wrong recipient. My boss and I tried to recovered the money back unsuccessfully.

OZZIEE MOVERS(aka CBD MOVERS) says it's not their mistake so they should keep the money. OZZIEE MOVERS will take and keep money send by mistake from someone hospitalised. OZZIEE MOVERS honesty standard. OZZIEE MOVERS will have access to your bank account when charging you. OZZIEE MOVERS will have access to your belongings and holding it.

OZZIEE MOVERS will be running errant in your house.

OZZIEE MOVERS & CBD MOVERS are the same company owners.

STAY AWAY !!!.

STAY AWAY !!!.

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Move size: 2 Bedroom Home Service cost: $1000

If I could give zero stars I would.

I had a number of issues with the movers and CBD Movers on the day of my move.

Firstly the movers went to the wrong pick up location and I had to direct them to the correct one.

Secondly they damaged a number of our pieces of furniture when forcing the doors of the truck closed as they did not pack it properly. The company then claimed this was

'general wear and tear'. I do not understand how breaking off a leg of a tv cabinet whilst in your care, rendering it unusable, would be general wear and tear.

The truck's battery then died which is not the fault of the movers however, it took this company 5.5 hours to fix. I note that the company upon my complaint claimed they fixed the truck "promptly and efficiently". 5.5hours is neither prompt nor efficient to fix a dead battery.

Further the company left our belongs on the street in the truck unmanned. The window was completely rolled down and anyone could ve accessed this.

Once the truck was fixed the movers did not drive the 5 minutes up the road to our drop off location but rather to the pub to "have a drink". Effectively stealing our belongings in the process. Even after the movers were told that they had to immediately attend our drop off location by management they took a further hour to arrive.

Finally the movers, continually harassed me through out the drop off to pay before completion of the job. They changed the final fee three different times and intimated me into paying by stating multiple times that they would not leave until it was done. I felt unsafe and concerned for my safety in this moment so I removed myself and transferred the funds.

Following this they harassed my housemate on three different occasions and forced him, not the person who had contracted the company, to send a text message saying the job was complete. Once again this happened before the job was done. The company then claimed that I had provided this text message and once I proved evidence that I had not they claimed he was my partner and had legal authority to respond. He is not and I did not delegate legal authority to anyone as I had already informed CBD Movers that I would be making a formal complaint.

When I complained to the company and requested a refund and investigation they concluded that no items had been damaged, even though I had provided them with evidence, that they had provided clear communication throughout the mover, which not once did they contact me to provide updates or to say they were leaving the truck, and that the outcome of our complaint was that they had "noted [my] feedback and [they] have already forwarded this to the higher Management, strict feedback has already been shared with movers".

Even after I complained and asked them to reopen the investigation they came back and stated that there was nothing that they had done wrong.

I will never use this companies services again and would strongly discourage others from using them.

Move size: 2 Bedroom Home Service cost: $765