CBD Movers AU

You might be tempted to because you've looked at a few quotes and they're the cheapest. Please don't do it. They're only the cheapest because their business model is using random unexperienced subcontractors who will damage your furniture, then deny it. You'll then make a complaint, but CBD Movers won't put it right, they'll side with the random subcontractor and gaslight you by telling you that you scratched your own furniture or it was already like that. Their call centre is cheap overseas labour hire and the people who work there are trained to admit nothing and deny everything.

Don't take my word for it, google 'CBD Movers Public Warning - Consumer Affairs Victoria'. And please use literally any other removalist.

Move size: 2 Bedroom Home Service cost: $600

Stay away from CBD movers. They are cheaters and manipulating customers. I'm a victim. I booked their service 1 month in advance and paid advance amount for a big truck. The booking time was 10 am to 2 pm. I waited till 2 pm, but the truck didn't arrive. When ever I contact them, I was told that wait for the truck, the moving staff are still with previous job. After 2 pm, they contacted me and said they can send small truck and the small truck arrived at 3 pm. I had booked a cleaning service to clean my house at 4 pm before vacating it. They ruined by day and all plans.

Move size: 4 Bedroom Home Service cost: $1500

I had a very disappointing experience with this company during my recent move. From the start, they were unprofessional both in how they handled the move and in their communication with me.

First, I received a call full of unnecessary questions, seemingly aimed at justifying a $65 charge for the call itself—before any contract was signed.

They charged me an additional $150 for handling my brand-new side-by-side fridge, after I had already explained its size and expected it to be moved with care. But, unexpectedly, the movers were clearly not experienced in handling such appliances, and they badly damaged my fridge with many dents and damage on my brand new fridge.

Even worse, despite being told that my items would be covered by insurance, when I raised a claim, they rudely accused me of providing false information and claimed that my fridge was already damaged—which is completely untrue. Their customer service was rude in their email responses, and they offered a $100 compensation, despite the extra charge I paid for careful handling and badly damage to my fridge. I declined this offer, as I believe professionalism and respectful treatment of customers are more important.

I do not recommend this company. If you value your belongings and expect respectful, professional service, I strongly suggest looking elsewhere.

Move size: 3 Bedroom Home Service cost: $1400

If I could give zero stars I would.

I had a number of issues with the movers and CBD Movers on the day of my move.

Firstly the movers went to the wrong pick up location and I had to direct them to the correct one.

Secondly they damaged a number of our pieces of furniture when forcing the doors of the truck closed as they did not pack it properly. The company then claimed this was

'general wear and tear'. I do not understand how breaking off a leg of a tv cabinet whilst in your care, rendering it unusable, would be general wear and tear.

The truck's battery then died which is not the fault of the movers however, it took this company 5.5 hours to fix. I note that the company upon my complaint claimed they fixed the truck "promptly and efficiently". 5.5hours is neither prompt nor efficient to fix a dead battery.

Further the company left our belongs on the street in the truck unmanned. The window was completely rolled down and anyone could ve accessed this.

Once the truck was fixed the movers did not drive the 5 minutes up the road to our drop off location but rather to the pub to "have a drink". Effectively stealing our belongings in the process. Even after the movers were told that they had to immediately attend our drop off location by management they took a further hour to arrive.

Finally the movers, continually harassed me through out the drop off to pay before completion of the job. They changed the final fee three different times and intimated me into paying by stating multiple times that they would not leave until it was done. I felt unsafe and concerned for my safety in this moment so I removed myself and transferred the funds.

Following this they harassed my housemate on three different occasions and forced him, not the person who had contracted the company, to send a text message saying the job was complete. Once again this happened before the job was done. The company then claimed that I had provided this text message and once I proved evidence that I had not they claimed he was my partner and had legal authority to respond. He is not and I did not delegate legal authority to anyone as I had already informed CBD Movers that I would be making a formal complaint.

When I complained to the company and requested a refund and investigation they concluded that no items had been damaged, even though I had provided them with evidence, that they had provided clear communication throughout the mover, which not once did they contact me to provide updates or to say they were leaving the truck, and that the outcome of our complaint was that they had "noted [my] feedback and [they] have already forwarded this to the higher Management, strict feedback has already been shared with movers".

Even after I complained and asked them to reopen the investigation they came back and stated that there was nothing that they had done wrong.

I will never use this companies services again and would strongly discourage others from using them.

Move size: 2 Bedroom Home Service cost: $765

Do not trust the fake positive reviews on their website.

Check independent review sites before hiring this company.

I hired them and was present during the move, where I experienced harassment and threats. One mover worked while the other pressured me for payment and a positive review. He blocked me from leaving the office and later stood next to my car door.

They stopped working twice to force me to pay and write a review. The company’s support was incompetent, repeatedly losing emails and putting me on hold multiple times.

I had to direct them on both the location and how to move the items. This company should not be operating in Australia.

Afterward, my husband showed me similar reviews, confirming a pattern of terrible experiences. I don’t usually write negative reviews, but after this, I am considering reporting them to the police for harassment and threats at my husband’s insistence.

Move size: Office Move Service cost: $1410

Start running around taking pictures of the sight to substantiate all the extras they want to charge you. Walking further than 50m - this was never discussed. $100 per man. An incline of 5-10% (ie not flat) is a RAMP. A ramp is $100 per man. Items you have already listed along with all the weights - heavy item charge $150.00. This would be hilarious except at the time it makes your blood boil. Many calls backward and forward to the call centre while they liaise with their team to negotiate the new fees. A $240 job becomes a $960 - what a joke. They refuse to unload the truck until payment is made essentially holding your items hostage.

Never ever get caught in this trap - run away!

Move size: Partial Move Service cost: $960

DON”T USE:

I had an incredibly frustrating experience with this moving service. I had arranged for four movers and two large trucks, but they ended up sending two smaller budget trucks instead. We had clearly communicated that our house is spacious and filled with furniture, which is why we specifically requested two large trucks and four movers. When we asked for an additional large truck, we were hit with an extra charge of $170 per hour, on top of the initial $240 we had quoted for.

The movers worked at a painfully slow pace and, unfortunately, even caused damage to some of our furniture. To make matters worse, they didn't load the trucks efficiently, resulting in two trips instead of one, despite having three trucks and five movers available. In the end, we found ourselves spending around $4000( which is $2000 extra of what we quoted for) for a service that was far from satisfactory. We had completed all the packing ourselves; all they needed to do was transport our belongings from one house to another.

Move size: 4+ Bedroom Home Service cost: $4100

CBD Movers moved me from my old house to a new just five minutes away in June, 2018. They were quite a fright in both service and care of our goods.
We booked more than 2 weeks before the move, but that didn't stop them from being more than a day late--they were supposed to arrive around 8 AM on a Saturday but arrived at 11 on Sunday. Being almost the shortest day of the year this meant that we only had about 6 hours of daylight to get the move completed.
They were very slow; our last mover did two truck loads in 8 hours (in 40+ heat)--these guys were only able to do one in 6 ½. This meant that both my wife and I needed to take a day off work to complete the move on Monday and muscle a lot of heavy goods that they never got to.
These guys never used any blankets to protect items until loaded in the truck. A number of pieces were marred by their negligence. They also muscled furniture around scarring the hardwood floors in our rental--can you say money out of pocket to make this good.
Then to add insult to injury they overcharged, not counting our deposit as part of the bill (my wife did the booking so I did not know of the deposit til I saw the bill).
And we even bought them lunch as they had not packed anything, and we could see that their slow progress was going to mean that we would not finish before the sun was well below the horizon.
Our complaints to "costumer service" when days before a response (I guess this guy is kept quite busy) and in the end completely blown off.
All-in-all, a very bad experience and not one that one wants when you move into your first home. Stay away, very far away.

Move size: 3 Bedroom Home Service cost: $760

I am completely angry and dissatisfied about the job (212284) completion for the move request from Victoria Park to Harrisdale in WA and hence I am reviewing the service. I am listing below the main issues:

1. When I booked the service I was informed that the job will be between 2 and 5 pm and it was not communicated to me clearly that is the expected arrival time. This I understand that it could be a miscommunication.
2. The truck arrived at 3.35pm and my friends and I helped the guys in the loading process despite them being on the phone, standing and chatting for a considerable time. We ensured that clearly labelled fragile items and appliances are loaded well. The loading was completed at 5.00 pm. The truck moved shortly after and we were expecting the truck to arrive in no longer than 30 minutes. An hour and 15 minutes passed and they were not picking the phone up. After 2 hrs they informed me that the truck has a battery problem and they have fixed it and they will be on the road in 10 minutes. Despite trying to call them several times and not answering and not keeping me informed, the company called and told me that they have a bigger problem and they have a mechanic working on it. They also informed me that the guys will be in touch as the office is about to close at 7 pm WST.
The guys refused to answer calls and did not provide any update. At 8.50pm they answered and they informed me that they are about to finish loading the items on a replacement truck the company sent and they will start moving in 15-20 minutes. At 10 pm they answered and they told me they are 20 minutes away. They finally arrived at 10.45pm.
They brought two other guys and the luggage was thrown randomly in the truck and stacked on top of each other at no specific order without consideration to fragile boxes despite having clearly labelled boxes.
They started unloading boxes and I pointed out that some of the clearly labelled boxes were damaged. They then demanded the payment before finishing unloading, they refused to unload the rest of the stuff (big items) unless I made the full payment and they threatened to leave with the stuff and actually closed the truck. According to the information I was provided, I was informed that payment will happen after the completion of the job. After a lengthy argument, I paid to resolve the issue as it was midnight and no information centre was available to answer the calls. Despite not agreeing to the amount and they refused to unload or make a discount for the time wasted.

3. when the payment was made, it turns out they were insisting on the payment as the large items have significant damages as follows with picture evidence:
a) The fridge apparently has fallen somehow during the transport of transfer between trucks and has significant damage in the back and the side. There was a broken door and a missing piece from the door was found on the floor of the truck and the guy tried to fix it while I was recording and he stopped and asked me to sort it out with the company (I have video and picture evidence).
b) The dining table has significant damages to the surface (Can be seen clearly on the pictures).
c) The bed bases have significant damage and oil stains (pics available)
d) Coffee table leg is broken (pic).

I contacted the company and provided evidence and videos and pictures and the refused to take any liability for the damage despite the evidence provided.

So I decided to contact consumer protection to help in this issue.
Overall, I would not recommend the company as I ended up with over $2500 damage bill from a simple move job without an acknowledgement of liability despite the evidence provided.

Move size: 2 Bedroom Home Service cost: $280